vacation rental information
Vacation Rental Information
Check-In
Check-in begins at 4:00 PM year-round unless otherwise specified. For check-in details specific to your reservation, you can refer to your Guest Portal account, your pre-arrival emails, and/or your Vacation Rental Agreement.
Check-Out
Check-out is promptly at 10:00 AM year-round unless otherwise specified. For check-out details specific to your reservation, you can refer to your Guest Portal account, your pre-arrival emails, and/or your Vacation Rental Agreement.
CHECK-OUT DUTIES
At check-out, if you are staying at a keyed property, please return the keys and key packet at the same office location in which you checked in. If you stayed at a condo complex or community, please make sure to return all gate cards, keys, pool tags, and parking passes with your key packet. Please Note: You will be charged additional fees if any of the above items are not returned to us upon your departure.
Occupancy of the property including driveways, parking areas, decks, pools, or outdoor showers is not permitted after check-out (10:00 AM).
QUESTIONS? Text our Housekeeping team at (252) 429-4564
CHECK-OUT CHECKLIST
- Set thermostats to 74 degrees during summer months and 55 in winter months
- Please ensure the property is left in the same order as it was upon your arrival for the next guest(s)
- Clean all dishes and kitchenware and return all items to their original location
- Clean all outdoor grills
- Remove all food and trash from the property to outside trash and/or recycling containers
- Please remove all linens (flat sheet, fitted sheet, and pillowcases) from the beds and put them in the provided linen bag. Place it near the main entrance.
- If you are unable to find the linen bag, please bundle the linens near the main entrance.
- Please leave mattress pads, pillow protectors, comforters, blankets, and shams on the beds
- Please do a final walkthrough to look for any personal items such as clothing, shoes, medications, and electronic device chargers
- Close and lock all windows and exterior doors
Contact Us
GIVE US A CALL
Reservations (252) 354-2323
Maintenance (252) 354-6128
Housekeeping (252) 354-6130
Linens (252) 354-1723
SHOOT US A TEXT
Reservations (252) 429-5447
Maintenance (252) 429-5441
Housekeeping (252) 429-5464
Linens (252) 429-5494
*These numbers only accept texts
AFTER-HOURS EMERGENCIES
Call (252) 354-2323
Follow the menu prompts to reach our after-hours emergency service for all rental departments including our housekeeping, maintenance, and linens teams
Vacation Must-Haves
All of our vacation rental properties provide the following for at least the maximum occupancy the home allows: Blankets, Pillows, Mattress Pads, Bedspreads, a Vacuum Cleaner, a Plunger, a Mop, a Broom, and a Dust Pan.
Don’t forget to bring:- Bed Linens, Bath & Kitchen Towels (unless linen Service is provided)
- Cleaning Supplies (dishwasher detergent, dish soap, hand soap, etc.)
- Paper Products (toilet paper, paper towels, etc.)
- Beach Towels
- Special Cooking Items (coffee filters, zip lock bags, etc.)
- Cameras and Film (make sure you submit your photos in our annual Photo Contest!)
- Baby Equipment (if property does not offer, based on online information)
- Food and Condiments (seasonings and spices, cooking ingredients, etc.)
- Personal Toiletries (shampoo, conditioner, soap, etc.)
- Beach and Fishing Equipment
- Sunscreen and Suntan Lotions, Aloe, etc.
- Flashlights, Bluetooth Speakers, Radios, and Batteries
All kitchens are adequately stocked for everyday meal preparation. You can expect to find the following items for at least the maximum occupancy: a Coffee Maker and a Toaster, Dishes, Glasses, Coffee Mugs, Flatware, Dishes, Pots and Pans, and Cooking Utensils. Some cottages provide extra kitchen equipment, but others do not. Extra kitchen items are provided according to the individual homeowner’s preference, not according to the size, location, or price of the cottage. If you are planning special meal preparations you should bring with you such items as a Blender, a Food Processor, Extra Large or Specialty Pots or Pans, Chef’s Knives, Specialty Cooking Utensils, etc.
Just In case
NON-EMERGENCY
Emerald Isle Police (252) 354-2021
Indian Beach Police (252) 247-6700
Salter Path Police (252) 247-6700
Pine Knoll Shores Police (252) 247-2474
Atlantic Beach Police (252) 726-2523
VETERINARY SERVICES
Brigadoon Animal Hospital (252) 393-6581
1074 Cedar Point Boulevard, Cedar Point
Morehead Animal Hospital (252) 726-0181
176 Highway 24 East, Morehead City
Pet Docks Veterinary Hospital (252) 240-3885
5307 Highway 70 West, Morehead City
Arendell Animal Hospital (252) 726-4998
213 Commerce Avenue, Morehead City
MEDICAL SERVICES
Carteret General Hospital (252) 808-6000
3500 Arendell Street, Morehead City
Beach Care Urgent Care (252) 808-3696
5059 Highway 70 West, Morehead City
Med First Urgent Care (252) 354-6500
7901 Emerald Drive, Emerald Isle
Carteret Urgent Care Center (252) 808-6641
3722 Bridges Street, Morehead City
Western Carteret Medical Center (252) 393-6543
718 Cedar Point Boulevard, Swansboro
Hurricanes & Tropical Storms
Hurricane season extends from June through November
When a hurricane approaches our coastline, the Town Officials will issue either a mandatory or voluntary evacuation based on current conditions.
For either type of evacuation, measures will be taken prior to your evacuation by Bluewater staff, vacation rental owners, and independent contractors to secure the exterior of your vacation home including, but not limited to storing and moving porch and pool furniture, closing storm shutters, and tying down grills, along with other necessary items to secure the property. We appreciate your understanding and cooperation during this time. We ask that you do not un-prep anything that has been prepared for a storm.
During a mandatory evacuation, vacationing guests and permanent residents must leave the island and go further inland. After the mandatory evacuation is executed, the bridges are secured by State Police and no vehicles are allowed on the island until the evacuation is lifted.
During a voluntary evacuation, you may decide whether or not to leave the island.
The National Weather Service issues early warnings so there is usually ample time for everyone to prepare. Social media, radio, and television stations keep the public notified about evacuations as well as re-entry information. Listen for details relating to Carteret County, also known as “Bogue Banks” or “The Crystal Coast.”
LOOK FOR UPDATES from the towns on their websites.
Town of Emerald Isle
Town of Atlantic Beach
Internet
PLACES TO FIND YOUR WIFI NETWORK & PASSWORD
- Read the 2 pre-arrival emails you received a few days before check-in
- Log into the Bluewater Guest Portal, navigate to My Rental, then click the Misc tab
- Check the sticker on the bottom or side of the router located at your vacation rental property
- Check the refrigerator in your vacation rental property
CONNECT YOUR DEVICES
- Look for the strongest WiFi signal *Our team will need this to troubleshoot
- Use the network name and password you found using one of the methods listed above
- If this does not work, look for our guest network Bluewater-NC Guest and use the password Bluewater2323 or bluewater2323
- Call our Maintenance team at (252) 354-6128 if you are still unable to connect to the internet
Keyless Entry
Many of our vacation rental properties have Keyless Entry. This allows you to bypass the normal check-in procedure (unless otherwise stated in your Vacation Rental Agreement and/or pre-arrival emails) and go directly to your rental property at the designated check-in time. Guests staying at keyless vacation rentals will receive an email prior to arrival with instructions. For questions or concerns regarding your keyless entry equipped vacation rental, please call us at (252) 354-2323.
Check-out is expected promptly at 10:00 AM. Please make sure that you are prepared to depart the property as your key code expires at this time. Simply enter 7 1 7 1 and press the star or check mark on the lock to tell us that you’ve checked out.
Housekeeping
If you would like to schedule a Mid-Stay Clean or have any housekeeping needs, please call during business hours for assistance at (252) 354-6130 or text us at (252) 429-4564.
Maintenance
For issues requiring maintenance service during business hours, please call (252) 354-6128. For emergencies after-hours, please call (252) 354-2323 and follow the prompts.
Linens
Please check your linen order immediately upon arrival for the correct quantity and sizes. If your linens have not been delivered by 4:00 PM or if your order is incorrect, please call us during normal business hours at (252) 646-1723 or after-hours at (252) 354-2323 with the property name, address, and your party’s preferred contact number so we may reach you.
Heating & cooling
Please keep windows and doors closed as much as possible to enable the heating and cooling systems to keep up with demand. You may experience high or low temperatures during or shortly after checking in due to excessive activity. These will typically moderate over an hour or two once all doors and windows are closed.
Trash & recycling
Roll-down service is offered at the majority of our vacation rental properties. It is scheduled for the afternoon before pick-up day and rolled back up on the same day as pick-up. Roll-down service is not available in Beaufort.
TRASH & RECYCLING DAYS
EMERALD ISLE
Trash
Monday & Friday Oceanside of Emerald Drive and Coast Guard Road, Inlet Drive, and The Point.
Tuesday & Thursday Soundside of Emerald Drive and Soundside of Coast Guard Road
Recycling
Wednesday
ATLANTIC BEACH
Trash
Monday & Thursday Oceanside of Fort Macon Road and East of Henderson Boulevard (*Monday Only during the off-season)
Tuesday & Friday Soundside of Fort Macon Road and West of Henderson Boulevard (*Tuesday Only during the off-season)
Recycling
Monday
PINE KNOLL SHORES
Trash
Monday
Recycling
Every other Monday
INDIAN BEACH
Trash
Tuesday
Recycling
Every other Thursday
SALTER PATH
Trash
Thursday
Recycling
Every other Thursday
BEAUFORT
Trash
Monday
Recycling
Tuesday
Locked Out ?
If you are locked out of your vacation rental property during business hours, you may come to the office and borrow a key. If you are locked out after hours, please call our office at (252) 354-2323 and follow the prompts to reach our after-hours emergency service. We will be in touch shortly to arrange entry into your home. If an agent is required to deliver keys to your vacation rental property, a $50 service fee will apply.
Refridgerators
The refrigerator settings should be set in the mid-range prior to your arrival. Loading the refrigerator at check-in will initially cause the unit to run and can take up to 24 hours to stabilize the temperature.
Swimming Pools
If there is a private pool at your vacation rental property, it will be cleaned and serviced twice weekly during your stay (*may vary based on demand). Some pools can be heated for an additional fee upon request in the cooler months.
If you have access to a community pool, most are open from Memorial Day to Labor Day. Periodically, community pools may be closed for necessary maintenance without notice or reimbursement.
QUESTIONS? Call (252) 354-6128
Grills
PLEASE MAKE SURE THAT YOU CLEAN THE GRILL BEFORE CHECK-OUT FOR THE NEXT GUEST’S STAY. Many properties and condo complexes provide grilling areas on the premises. Any grilling at your vacation rental property must be done as far from the structure as possible. Town ordinances prohibit the use of grills on any porches, decks, or walkways. Our strong, prevailing winds can be dangerous around open flames.
Pest Control
The Crystal Coast has an abundance of maritime wildlife. Unfortunately, this also includes a large population of ants, water bugs, and fleas. All of our vacation rental properties are required to have routine professional treatment. Please help control insects by keeping all foods sealed, dishes rinsed, and by emptying trash cans regularly.
Lost & Found
Bluewater is not responsible for any personal items left behind; however, we will make every effort to locate anything you’ve forgotten. Items are held for 30 days and then donated if not claimed. Report lost items to us by calling (252) 354-6130 or emailing our Housekeeping Team.
Mid-Stay clean & Towels
We know you’re on vacation and the last thing you want to do is tidy up during your stay. Need an extra set of hands to clean up after the kids? Want fresh towels and a cleaning? To add these services for a minimal charge, call (252) 354-6130 or text (252) 429-5464!
Please Note: Mid-stay services are only offered Monday through Friday, no weekends.
ABOVE & BEYOND
Mid-stay clean includes vacuuming, sanitizing, remaking beds, and much more.
Tidy & towel bundle includes the mid-stay clean (mentioned above) plus fresh towels.
Water Saftey
RIP CURRENT SAFETY
- DO NOT PANIC! Remaining calm is your best chance to escape the current without harm.
- Relax and swim PARALLEL to the shoreline. Rip currents don’t take you under, they take
- DON’T EXHAUST YOURSELF! If you feel yourself getting tired, float on your back or tread water, then wave and yell for help.
NEVER SWIM ALONE
IF IN DOUBT, DON’T GO OUT!
- CHECK THE FLAGS FOR CURRENT CONDITIONS and understand the meaning of the colors before you hit the beach
- USE COMMON SENSE AND TAKE PERSONAL RESPONSIBILITY. Check beach conditions before you go out and if the water looks rough, don’t go in.
- OBEY THE WARNING FLAGS even if you are an Olympic-class swimmer. When lifeguards and the town have to stop to address the dangers you are putting yourself in, you are taking their attention away from someone that may need help.
- NEVER ALLOW ANY CHILD TO GO IN THE WATER UNATTENDED! If you are more than a foot away from your child, you are too far. Ocean currents can be extremely strong and can sweep adults off their feet in knee-deep water. Children should always be in a Coast Guard-approved flotation device when in the ocean or playing in the surf.
- DON’T ASSUME THAT CALM WATER IS THE SAFEST PLACE TO SWIM. The area where you don’t see waves breaking is usually where a rip current is located. If you are unsure about the conditions, ask someone! Do not assume that your swimming skill level is enough to get through a rip current.
- NEVER SWIM ALONE! Always swim with a friend and a flotation device.
WARNING FLAG SYSTEM
Red Flags Indicate high hazards and that the public is advised to stay out of the ocean.
Double Red Flags Indicate the ocean is closed for swimming and you can be fined or arrested for entering the water. When used, Emerald Isle places RED FLAGS approximately every 1/4 mile or less along the beach strand, at the town’s 2 regional access facilities, on all-terrain beach vehicles providing town services on the beach strand, and at the two Fire Stations.
Yellow Flags Indicate moderate hazards and that the public should use caution in the ocean. In Emerald Isle, even the calmest of days on the beach can pose an inherent risk when entering the ocean and the public is always advised to use caution.
Combined Red & Yellow Flags Indicates the presence of a lifeguard.
Purple Flags Indicate an abundance of potentially hazardous marine life in the vicinity, including Portuguese man-o-war, jellyfish, and other creatures. The town will fly these flags as needed in specific locations.
Public Beach Parking access
$ dictates parking fee for summer weekends & holidays (Bluewater is not responsible for any changes made to these accesses by the town, weather, or any unforeseen reasons)
EMERALD ISLE
- $ Eastern Regional Access | 2701 Emerald Drive | Bathhouse, grills, picnic pavilion
- $ Western Regional Access | 101 Islander Drive | Bathhouse, grills, volleyball, picnic pavilion
ATLANTIC BEACH
- $ “Circle” Regional Access | 201 West Atlantic Boulevard | Restrooms, outdoor showers, picnic tables, volleyball courts
- $ Tom Doe Regional Access | 104 Ocean Boulevard | Bathhouse, playground, handicap ramp
- $ Fort Macon State Park | 901 Fort Macon Road | Bathhouse
- $ New Bern Street Access | 177 New Bern Street | Bathhouse, showers, picnic tables, swings, ramp access
PINE KNOLL SHORES
- $ Iron Steamer Regional Access | 345 Salter Path Road | Restrooms, outdoor showers
SALTER PATH
- Salter Path Regional Access | 1050 Salter Path Road | Restrooms, outdoor showers, picnic tables
HANDICAP ACCESSES
These beach accesses have ramps for easy access. Beach-friendly wheelchairs are available on a first-come, first-serve basis from local fire departments.
EMERALD ISLE Channel Drive, Wyndtree Drive, Page Place, Ocean Oaks Drive, Bluewater Drive, Seagull Drive, Western Regional Access, Eastern Regional Access, and 3rd Street Park
SALTER PATH & INDIAN BEACH Indian Beach Vehicle Access and Iron Steamer Regional Access
ATLANTIC BEACH “Circle” Regional Access, New Bern Street, Tom Doe Regional Access
LIFEGUARDS
EMERALD ISLE Lifeguards are on duty from 10:00 AM until 5:00 PM during the summer. They are located at the Western and Eastern Regional Accesses. Additional lifeguards patrol the beach between the 2 accesses.
ATLANTIC BEACH Lifeguards are on duty from 9:00 AM until 6:00 PM during the summer at the “Circle”. Lifeguards are on duty at Fort Macon State Park from 10:00 AM to 5:00 PM Memorial Day to Labor Day.
Advance Reservations
Bluewater Vacation Rentals strives to have you return year after year. To enjoy your home the same week next year, take advantage of our advance reservations feature for a nominal Advance Hold Fee of $50 plus tax. As a current-year guest, we offer you the first opportunity to book your vacation home again for the following year up until 10:00 AM on your check-out day. Thereafter, these dates are released to the general public for advance reservation availability. Please contact our office for further details.
Vacation Rental Policies
Reservations & Payments
RESERVATIONS You may book your Crystal Coast vacation online, by phone, or in-person at one of our rental offices. A completed Vacation Rental Agreement (“Agreement”) will be forwarded to you with specific terms & conditions by email. This Agreement will include all possible charges; however, you may elect to decline any “optional” charges by contacting our team of vacation planners via email at Reservations@BluewaterNC.com or by phone at (866) 231-5892.
PAYMENTS If you agree to the terms of the Vacation Rental Agreement, we require the initial payment to be made at the time of booking. The Initial Payment includes approximately 55% of the total rent amount, reservation fee, Travel Insurance premium (if purchased), and applicable taxes. If you are booking more than 30 days prior to your arrival, you and your vacationing party have the flexibility to make any payment, at any time, for any amount in your Guest Portal account following your Initial Payment. Your remaining balance, which includes the remaining rent balance, any add-ons (i.e., linens), and applicable taxes, must be paid in full 30 days prior to your arrival date. If you are booking less than 30 days prior to your arrival, you and your vacationing party will be required to pay in full. We accept Visa, MasterCard, Discover, and ACH/eCheck. For customers who do not have access to email, the Agreement will be sent via fax or US Mail to be signed and returned within 7 days; however, your payment is still required at the time you book the reservation. After receipt of your initial payment and signed Agreement, we will send you a confirmation receipt.
Bluewater will place your reservation payments in an interest-bearing trust account at First National Bank, located in Jacksonville, NC with such interest earned by Bluewater Vacation Rentals. The Guest agrees to the advance disbursement of rents to the Owner prior to occupancy [not to exceed 50% (fifty percent) of the total rent] and disbursement of fees to Bluewater to pay for goods, services, or benefits secured for the Guest prior to occupancy.
Cancellation Policy
CANCELLATION TERMS
Should Tenant have to cancel for any reason, please notify Agent immediately in writing (fax 252-354-8965, email Accounting@BluewaterNC.com, or US Mail). Cancelled reservations are placed back on the rental market to be re-rented. If your cancelled reservation is booked for multiple weeks or a monthly stay, that time frame will be made available to rent as a shorter stay option to other guests.
a. If the property is re-rented for the specified period, monies will be refunded less a $250.00 cancellation fee, any discounts/expenses required to re-rent and the Travel Insurance Premium. Under the cancel/re-rent program all money paid will be forfeited unless the property is re-rented for the entire cancelled period and for the original rental amount.
b. If re-rented for the original rental amount, all monies paid will be refunded less the cancellation fee of $250.00, reservation fee and travel insurance premium.
c. If re-rented at a lower rental amount, your refund will be decreased by the difference between the original rental amount and the lower rental amount, as well as the $250 cancellation fee, reservation fee and any travel insurance premium.
d. Should Tenant require or request to be moved to a different property or a different date at the same property, which must be approved by the Owner, the Tenant will be charged a $250.00 non-refundable fee.
You will be notified of the re-rent status and any refund due to you via email once the property re-rents or the departure date has passed. Should the property not re-rent, you may choose to reinstate and use your reservation any time up to the departure date subject to availability. Agent reserves the right to book reservation for less than the contracted length. The reservation would need to be paid in full before arrival. If you wish to reinstate, email Accounting@BluewaterNC.com with that request. If you purchased travel insurance, you can contact RedSky Travel to make a claim. RedSky Travel Insurance 1-866-889-7409 www.SunTripPreserver.com. Agent reserves the right to automatically cancel reservation if payment is not received in full 30 days prior to the arrival date. Failure to cancel in writing will result in charging the final payment to the Tenant’s credit card.
Pet Policy
Some properties do not allow pets anywhere on their property, including on the deck or in the yard. If the property you have rented allows dogs, either through the “All-Inclusive Pet Program” or if an additional pet fee is required, it will be stated within the property description and a specified fee is charged per pet if applicable. Please note that this is limited to dogs only and, in most cases, a maximum limit of 2. If you do not notify the Bluewater of a dog or the actual number of dogs on the premises and pay the specified fee, eviction without refund may apply and Bluewater reserves the right to charge your credit card for pet fees. Cats are never allowed in any property at any time. Any guest bringing a pet into a “No Pets” property will be evicted without a refund. Pets are not allowed in pools or hot tubs. “Leash Laws” apply and the law requires you to clean up after your pet.
Private Pool & Hot Tub Policy
POOL Tenant is responsible for the proper care of the swimming pool. Pool use is “At Your Own Risk”. It is a parent or guardian’s responsibility to watch children at all times during pool use. Children must not be left unattended during pool use. No diving into the pool is ever allowed since serious injury, paralysis, or even death could occur. Damage to the pool itself due to tenant misuse will result in additional charges.
HOT TUB Tenant is responsible for proper care of the Hot Tub. Suggested Hot Tub occupancy in the Instruction Manual must not be exceeded. The Hot Tub must be covered when not in use to retain heat. Do not sit on the hot tub cover or use it for storage. Damage to cover or Hot Tub due to misuse will result in additional charges. Please do not set the Hot Tub thermostat higher than 104 degrees. Due to high temperatures, Hot Tubs are not suitable for small children or pregnant women. Children under the legal age should not be left unattended. It is not wise to sit in the Hot Tub longer than 15 minutes at a time.
It is imperative everyone (adults and children) shower before entering the Pool or Hot Tub to remove sand and suntan lotion from their feet, hands, and body. An instruction manual is provided for the Hot Tub. Any questions regarding the safe use and operation of the Pool and Hot Tub should be referred to Bluewater Vacation Rentals (252) 354-2323.
The Tenant does hereby covenant and agrees to defend, indemnify, and hold harmless both the owners of the property and their Agent, Bluewater Real Estate, from and against all liability, loss, damage, claims, or actions (including costs and attorney fees) for bodily injury, paralysis or death, and/or property damage, to the extent permissible by law, arising out of or in connection with the misuse of Pool and/or Hot Tub.
Golf Cart Policy
GOLF CART POLICY Privilege Disclaimer: I, and my guests, acknowledge that the use of any Golf Cart is “At Our Own Risk”. By entering into a rental contract, we agree to relieve and hold harmless Bluewater Vacation Rentals and Real Estate and the Homeowners of the property for any and all debts which might occur from accidents involving the golf cart. Bluewater Vacation Rentals and Real Estate and the Homeowners of the property are not liable for any damages or bodily harm incurred with guests’ use of golf cart. We understand that there is no insurance of any type on said Golf Cart. We also agree to pay for any damages done to the Golf Cart itself. The Golf Cart must stay in the subdivision where the rental property is located and stay on paved areas only. The Golf Cart Driver must abide by all Stop and Speed Limit signs. Golf Carts may not be operated at a speed that is greater than reasonable and prudent under existing conditions and in no circumstances at a speed greater than 20 MPH. Reckless driving will result in the revocation of Golf Cart privileges for all rental guests for the entire rental period. Golf Carts may not be operated in a careless or reckless manner. No one under the age of 18 is allowed to operate a Golf Cart. Anyone operating a Golf Cart must have a valid state-issued driver’s license in their possession while operating a Golf Cart and must comply with all conditions and restrictions on their license. Golf Carts are required to be operated in accordance with all state motor vehicle laws, local traffic laws, and local ordinances. Golf Carts may not be used to tow another cart, trailer, or vehicle of any kind including a person on roller skates, bicycles, skateboards, or other devices. Golf Carts are required to yield the right of way to traditional motor vehicles.
Beach Equitment Policy
BEACH ITEMS MUST BE REMOVED NIGHTLY. The town of Emerald Isle has adopted a new ordinance that requires all unattended beach equipment (including shade tents, canopies, volleyball nets, chairs, umbrellas, etc) be removed from the beach each night. All unattended items left on the beach between 7pm and 8am are now illegal and will be confiscated and removed by town staff.
Partial Week or Additional Day
Most vacation homes are available to rent for less than a full week. Full week rentals have first priority and partial week (2- or 3-night minimums) or additional day rentals cannot be made more than seven days in advance during the summer season. The nightly rate for partial week rentals is calculated by dividing the weekly rate by 4. Therefore, if you stay for 4 or more days, the cost will be the normal weekly rate. Travel Insurance rates are the same for partial week rentals. Partial week rentals must be made by phone, as all Internet reservations are for full weeks only. Please call us to inquire about a nightly stay.
Cleaning
Upon arrival to your rental home, please notify us immediately if you are not satisfied with the cleanliness. We will send Bluewater housekeeping staff to address the cleaning deficit. If Bluewater has not heard to the contrary within one hour of check-in, we assume that you have found your rental home in acceptable condition. No discounts will be given at a later point for lack of cleanliness.
Maintenance
Each Bluewater rental property has an informational guide that addresses general maintenance concerns. Specific issues are posted on the refrigerator at each rental property to address things specific to your vacation home.
All efforts will be made to expedite repair, but no refunds will be made for mechanical failures of appliances and/or electronics or interruption and/or loss of utilities (including internet and cable). Please also report any inoperative and/or missing equipment to our maintenance department.
For routine maintenance problems during business hours, please call (252) 354-6128 between 8:30 AM – 5:00 PM in the off-season and 8:30 AM – 6:00 PM during the in-season. For after-hours emergencies only, please call (252) 354-2323 and follow the prompts. Remember, Bluewater-authorized maintenance technicians have the legal right to enter your rental home as required to accomplish needed repairs.
Mail & Packages
If you are receiving correspondence via US Mail, FedEx, or UPS during your vacation, please have it sent to Bluewater Vacation Rentals at 200 Mangrove Drive, Emerald Isle, NC 28594. Please make sure to tell the sender to put the name of your rental home on the address label. Please do not have anything sent to your rental property as there are no mailboxes available.
Rental Properties For Sale
Occasionally, a rental property may go on the market for sale. In such a case, we reserve the right to show the property to qualified buyers. We will make every effort to schedule the showing at a convenient time and to avoid interrupting your vacation. Your cooperation is appreciated. If your rental property is sold within 180 days of your rental departure date, your lease will be enforced. If the property is sold more than 180 days from your departure date and is no longer offered for rent, we will make every effort to accommodate your needs or refund your money.
Selection of Rental Properties
All vacation homes rented by Bluewater are furnished and decorated by the individual homeowner according to their personal taste. Since the majority of our homes are rented sight unseen, you should do all you can to communicate your expectations and needs prior to your arrival. All of our rental homes have complete interior, exterior, and view photos available online for your vacation search. Simply go to a specific rental home’s page and use the photo gallery to view the entire home. If you need further information about any specific home or condo, one of our vacation planners is here to help! Need help planning? Send an email to Reservations@BluewaterNC.com or call (866) 231-5892 to get started!
