New Check-In Procedures

check-in procedures for vacation rentals

We now have new check-in procedures for the safety and protection of our guests, homeowners, and staff. We hope you are ready for your Bluewater Vacation on the Crystal Coast!

We are taking extra precautions by assuring that each property is thoroughly cleaned and sanitized by using top-of-the-line cleaning supplies and following strict protocols to ensure all rental units are safe and clean. We are ensuring our staff is staying well-informed and updated with any changes, taking guidance from the CDC toward our next steps, and asking our guests, owners, and third-party vendors to limit foot-traffic in both our Emerald Isle and Atlantic Beach offices.

No New Check-In Procedures Keyless Check-Ins:

If you are checking into a keyless property, your check-in procedures have NOT changed. Please go directly to your vacation rental and use your keyless code to access your vacation rental property beginning at 3:00 PM on your check-in date.

Important Changes for Keyed Check-In Procedures:

If you are checking into a Keyed property, you will still arrive at our offices during normal check-in time starting at 3:00 PM. Please do not enter our office to pick up your keys. Instead, your key packet will be located in the lockbox to the right or left of the front door. Use the lock code for your designated check-in office to unlock the box and find your property’s key packet. Please close the lockbox afterward.

Emerald Isle Check-Ins:

The lockbox is located to the RIGHT of the front door.

Atlantic Beach Check-Ins:

The lockbox is located to the LEFT of the front door.

Don’t forget to bring toilet paper, paper towels, cleaning products, and bed linens (if your rental property does not already provide linens).

For After-Hours Arrival Emergencies: Please call (252) 354-2323 and follow the prompts to reach our on-call team.

Important Changes for Keyed Check-Out Procedures:

Please do not come into the lobby to drop off your keys. There is a slot at the front door on the right for you to drop your key packet off upon Check-Out.

If there is anything we can help you with in preparation for your trip, please do not hesitate to contact us. Stay healthy, safe travels, and we will see you at the beach!